Greenspan Adjusters International, Inc. (British Columbia) Testimonials

Prior to retaining Adjusters International, State Farm had estimated our loss to be substantially below the deductible, $400,000.00. Through your efforts and Adjusters International, we were able to secure a settlement in excess of $1,700,000.00. With these funds, we were not only able to take care of the earthquake repairs, but were also able to upgrade other areas of our building that State Farm was unwilling to pay for prior to your involvement. You kept the Board adequately informed and were able to fulfill your promises with respect to timeframes and dollar amounts…I realize now that there are numerous technical issues that we, as homeowners, are not qualified to address directly with State Farm. You more than earned your fee. Not only did you triple the amount of our settlement, you eliminated a lot of stress and time that we would have had to go through in dealing directly with State Farm.

Please extend my gratitude to Shellie Landa and Chris Glennister for all of the work they put in on this project. Without their number-crunching and understanding of the details, this settlement would still be stalled…Obviously, your negotiating skills and advice to me along the way were key to the ultimate resolution of this claim. It was your advice that helped me finally accept Royal's latest offer.

…the staff of Adjusters International had a well planned strategy which resulted in a highly organized claim. This was no small feat when one considers that there were over 300 unit owners to contend with along with a complex asbestos problem. Their professionalism and rapport with the insurance company enabled settlement of our claim in three months, much sooner than we had ever hoped. Their attention to detail, knowledge of the insurance policy, and negotiation skills brought us an ultimate settlement which was nearly $2 million more than we originally expected.

Although I was not involved in the decision to hire you, I can unequivocally state that you provided the professional guidance needed to adjust the settlement with the association's carriers. Your involvement with this Home Owner's Condominium Association necessarily included working with varying factions, whose concerns ranged from pure pettiness to personal aggrandizement, such that you were forced to deal with client problems, if you will, that I am sure greatly complicated your work. Only a professional in similar work could appreciate the difficulty I describe. Your even tempered ability to work with all of these factions, no matter how difficult or ill conceived, and to support the association in its claim in a professional manner, have left me with the highest regard for your abilities.

I am and for the past five years have been a member of the project's Board of Directors. I am an attorney by training, and for the last ten years have become a real estate asset manager/developer. Other members on our Board include a real estate broker, a major San Francisco South Bay Area construction materials supply executive, an accounting executive, a residential real estate broker, and a paralegal. I have never before had the experience of dealing with a public adjuster, so the whole concept was foreign to me, as it was to our Board. In our Board's initial dealings with the project's insurance carrier, it became apparent early on that we required professional assistance; especially inasmuch as most Board members are absentee owners, and we all owe our association's members the highest fiduciary duty…Professionalism, empathy, consideration, compassion and competence to the nth degree; all at a very trying time. Our Board made the right decision when we hired The Greenspan Co./Adjusters International, and how grateful we all are. I'm a lawyer and as you know, lawyers rarely have good things to say about anyone other than themselves.

The thoroughness of the appraisal made of the damages incurred, the presentation made to the insurance company, the constant follow-ups, and the attention received from all members of your company, contributed to the excellent results obtained.

As you know, I was extremely skeptical as to our need for your services when we first met. The insurance company, through their adjuster, had said many of the things I wanted to hear and seemed very cooperative. Clearly…we, as a homeowners association negotiating on our own behalf, would never have reached the settlement we did without your guidance and professional assistance.

Our insurance company's first offer was $250,000. As a result of your hard work, tenacity, and unwillingness to give up, coupled with your years of experience and knowledge of 'the game', you were able to secure for us a settlement of $1,900,000. You and your team created and implemented a winning strategy. You did great.