Greenspan Adjusters International, Inc. (British Columbia) Testimonials

Frankly, we hadn't even heard of public adjusters before the fire, and were unsure of whether your services would be needed…You and your company did all of this and more and I believe, as does my family, that we never would have received as much as we did, had it not been for your company's services. We wouldn't even have known where to begin. Finally, I have to thank you for always letting my family know what was going on during the whole process. I am certain our claim was not the largest claim you've ever dealt with, but you treated us like it was just as important as a million dollar claim.

You immediately met with the adjuster for the insurance company and got him to agree to pull all the stock as it was smoke damaged. The adjuster merely wanted to clean the stock. You would not accept this, and your method for settlement was sustained. Had we not hired The Greenspan Co./Adjusters International, we would have ended up with smoke damaged stock and would have had to have had a fire sale. This is not what we are in business for.

I never realized the complexity and details that were involved in obtaining a recovery of this magnitude. Mr. Johnson not only addressed all the problems that arose, but took control of structuring the claim to benefit our firm. It is obvious to me that Mr. Johnson is a pure professional in his field in regards to major fire loss claims. The investigation and settlement of the claim was done in a timely manner as not to lose us more valuable time. The actual dollar amount of the recovery is beyond our original expectations. I have no reservations in recommending your firm…

On behalf of everyone here at Bob Stupak's Vegas World Hotel & Casino, I would like to personally thank you for the support and effort that your company, and especially you, have given to Vegas World. Your courtesy and professionalism in dealing with our company have not gone unnoticed.

As the old adage goes, a company is only as good as its people. From the inception, Bill Greenspan took the lead in selecting a professional team of experts from within his company to evaluate and nitpick our insurance policy, prepare detailed inventory of business and personal property and retained a construction consultant to establish the scope of work and assist in determining the cost of the physical rehabilitation of the fire damaged structure. It would be naïve to assume that the insurance carrier has its client's best interest at heart and is prepared to offer him the optimum settlement for his loss. You need someone like Bill Greenspan and his team of experts on your side to pull for you, to prepare, present and negotiate your claim.

Immediately you began a thorough and comprehensive analysis of our insurance policies and, as well, the organization of emergency and restoration crews. Upon the arrival of the insurance company's adjuster, your precise and detailed understanding of our policy smoothed the insurance company's initial misunderstanding of our coverage. Early the next day your inventory crew began a detailed listing of all damages of real property, equipment, furniture and fixtures, stock, and work in process. You and your certified public accountant began researching our books and records after sufficient discussion with our officers to thoroughly understand our operations. You then structured an audit system that allowed the insurance company to pay equitably against extra expenses and loss of income. Your experience and understanding enabled you to compute our stock loss to extract every advantage possible from our policy. The insurance perspective you chose garnered an additional recovery no one ever expected from our policy! This unexpected recovery, along with the advance payments you arranged immediately after the flood, allowed Sawyer of Napa to regain momentum and continue operations in what is proving to be one of our best years.

There were so many issues that were over-whelming: co-insurance penalties, business interruption schedules, lost inventory, proper amount of the building damage. We did not know where to even begin with the insurance company.

The help of your team was tremendous. You arranged for estimators to measure the damage. Heather Connell of your inventory team had a tremendous knowledge on how to count and price all the items that were destroyed. Your CPA, Chris Glenister, did an excellent job of advocating the best possible scenario to the insurance company's accountant. And, the recovery on building damage was such that we were able to get your fees paid and end up with a better structure.

One of the most difficult aspects of choosing to retain a public adjuster after sustaining a loss is the pressure you receive from other people to settle your claim yourself. After all, your insurance company is there to take care of your best interests, so why pay someone to do it for you? Well, we are glad we didn't listen to their advice, as we quickly found out that our best friends are the people at The Greenspan Co./Adjusters International. When Jerry Fleischman first met with us, we felt he had the best advice and he took the most time with a very hassled Oral Surgeon and his hostile wife, who were saying, "Who are these people and what do they want from us?" Well, what they wanted was to help us and take from our shoulders the enormous burden of settling a smoke damage claim. You guided us gently and skillfully through each phase of our claim, working with the financial and the emotional traumas that arose from sustaining the loss of our practice and then being forced to fight our insurance company every inch of the way for equitable compensation. Our advice to anyone who sustains a loss is to call The Greenspan Co./Adjusters International and give yourself the peace of mind that comes with retaining the experts!