Greenspan Adjusters International, Inc. (British Columbia) Testimonials

There were so many issues that were over-whelming: co-insurance penalties, business interruption schedules, lost inventory, proper amount of the building damage. We did not know where to even begin with the insurance company.

The help of your team was tremendous. You arranged for estimators to measure the damage. Heather Connell of your inventory team had a tremendous knowledge on how to count and price all the items that were destroyed. Your CPA, Chris Glenister, did an excellent job of advocating the best possible scenario to the insurance company's accountant. And, the recovery on building damage was such that we were able to get your fees paid and end up with a better structure.

Though I have owned several homes, I am not a contractor, and the many ins and outs of construction were somewhat mysterious to me. Since this was my first, and hopefully last fire, I am also unaware of the subtleties of negotiating with a reticent insurance company. These two elements would have made my claim to Safeco a walk in the park for them. It would have left me with tens of thousands of dollars less that I now have recovered, thanks to the diligent work of David Verbits, who was my advocate during this extremely complex process.

As a property manager it has always been difficult dealing with these issues. Now that we have you to assist us with our claims we know there is no challenge we cannot face without confidence. You have become a feather in our cap that is invaluable as a property manager.

…Issues of financial magnitude as well as minor details were dealt with equal attention and concern. In addition to our 7200 sq foot home and all of its contents, we lost an irreplaceable art collection. …He supervised a minimum of half dozen Allstate representatives, a personal inventory specialist, an art and antiques specialist, and a building specialist who recreated our home inch by inch on paper, a loss of use adjuster who agreed to numerous weekend and holidays stays, and a total of three separate insurance companies involved in our loss. …Even though we have been entitled to all of this compensation, insurance paperwork, complicated language and fine print exclusions would have prevented us as novices from acquiring a fair and positive result.

It has made us realize that insurance companies aren't there for us, when we really need them to be. They can also make your life very unsettling on top of everything else that is going on…We know you are doing your best for us, even if we can't see it at times…We know that we could not have done with this on our own. It would have been too overwhelming. There are so many ins and outs of insurance we don't know. It is a good feeling to know you're working for our best interest…Anne Marie, I want to thank you for taking your time to listen, care and help us. I know it was part of your job. What I really saw in you is a person who cares what people are going through. You give more than what your job asks for. You also give a part of yourself in your caring.

Although our loss was relatively small, I want to thank you for your enthusiastic and very competent efforts on our behalf.

Don't Worry,' he said, 'you do not need any professional adjuster working with you. I will handle everything at no cost to you.' Like a babe in the woods I went along with him and quickly learned that the only people tougher to collect from than an insurance company is a bankrupt restaurant. Insurance companies like to collect premiums but do not graciously pay the insured what is rightfully his. Their adjusters before being hired are evidently screened for their ability to be unfair and insensitive to the plight of the poor homeowner. I, a seasoned businessman, quickly learned that I was no match for all the roadblocks the insurer set up in order to reduce their exposure…Once you came on the scene the ball game changed and the playing field was leveled…as a matter of fact I felt that I now had the edge. The professionalism and expertise you brought to the scene enabled my wife and me to finally relax and to finally believe that the matter would be concluded fairly and that we would receive the settlement that was due us. And that's what happened.

Due to the expertise of their adjustment of a fire which occurred in our hotel, we were able to collect an amount which we believe appropriate and eminent from our insurance carrier.

Had it not been for your competence and experience, it was a certainty that the negotiations would have dragged into months, if not years. Thank you for your patience with us, recognizing very well that we had just gone through a very stressful situation.