Greenspan Adjusters International, Inc. (British Columbia) Testimonials

Ken Crown, the property adjuster for The Greenspan Co./Adjusters International, was extremely knowledgeable and effective in both getting our restaurant rebuilt in a timely manner and securing the necessary funds from the insurance company in order to accomplish this...Chris Glenister, CPA, the forensic accountant for The Greenspan Co./Adjusters International, was creative and persistent in handling of the Business Interruption and Extra Expense claims and our final settlement is a testament to his hard work...We could not have achieved the same results without their help.

Not only were you thorough and knowledgeable about the asset listing and the prices, but you were kind, patient, and understanding…I particularly want to point out that you seem to know when Kathy was getting exhausted by the process and called a ‘break’ at that point. Your timing was excellent, and it enabled Kathy to get through a very emotional process without collapsing. I am impressed and amazed at your tenacity and your understanding.

You came to the aid of Pacific West and myself when we were really between a rock and a hard spot. This was the second fire we had been through; the first fire we had we tried to handle the claim ourselves and that turned out to be a disaster. You billed me fairly and worked with me throughout this whole process, in a very professional diligent manner. These guys [know] what they are doing and are very professional about it.

...When this total loss occurred, to my mother’s home of nearly 50 years, we knew we were faced with some daunting decisions, and The Greenspan Co./Adjusters International made the process much easier and understanding. …You helped us so that our claim was maximized, but we ere able to do so without having to rebuild the home from the ground up. …you assisted us in the painstaking process of re-creating an inventory of thousands of individual items in the home, for purposes of maximizing our claim.…With Bruce’s knowledge and help, I was able to obtain a cash settlement regarding my mother’s living expenses allowing her the comfort to determine how and where she wished to reside.…Bruce met with the insurance company and convinced them that is was to their and our benefit to effect a global settlement on all coverage’s without having to rebuild my mother’s home. These efforts secured a substantial settlement for my mother allowing her to move on with her life....Without the tenacious efforts on the part of The Greenspan Co./ Adjusters International, we would not have been able to accomplish the above.

As an attorney and real estate broker, I am familiar with real property contracts and law. Therefore, I thought I would be able to successfully negotiate a fair settlement with my insurance company without any assistance. After speaking with you, I decided that it would be worth my while to hire you, if only to avoid the tremendous drain on my time it would take for me to personally handle the negotiation. What I did not realize was just how valuable your services would be. You were thoroughly versed in the intricacies of the laws that deal with insurance loss. But just as importantly, you knew the people involved, both in the insurance and in the building industries, and had worked with them in the past. You were, therefore, able to offer invaluable suggestions when it came to negotiations strategies. I was more than happy to pay the fee approximately $45,000.00 and there is no question in my mind that your expertise, diligence and hard work resulted in a settlement that netted me a far greater amount that I could have negotiated on my own.

I can now state without any reservation or qualification that any insured should and must avail himself of the services of a public adjusting firm, such as Greenspan Adjusters International, or he has no chance and no hope of actually getting the insurance that was paid and contracted for. I have come to this conclusion reluctantly because I had always assumed that insurance was a clear-cut, straightforward proposition; but we now know from this on-going experience that it is not, and skilled help is required in any effort to simply enforce the contractual rights we paid for with our premium dollars. We have been particularly pleased with the fact that you and your associates were always willing and able to work very closely with us even when that required doing some quite extraordinary things such as the tremendous time and effort involved with the physical inventory of the damaged rugs…I am convinced that whatever success we have achieved to date is largely and manifestly because of your own skill and experience in handling claims, to be sure, but particularly the result of your mastery of the art of realistic dealing with the insurance company and its lawyers. The most important thing that an insured must know about the process of handling his own claim is that even in the very beginning the relationship between himself and his insurance company is adversarial. It did not seem so to us at first, but I now know that it was, and that fact ought to lead anyone in those circumstances to the conclusion that they must have professional assistance.

We found The Greenspan Co./Adjusters International to be competent in all areas, cooperative and of great help at a time when fast action and time consuming negotiations with the insurance company were necessary.

The expertise that your firm exhibited during our initial discussions ensured our company that you would be able to achieve a more favorable settlement than we ever could and the results proved that. There was a minimum interruption to our organization while your staff gathered that appropriate information to process the losses which enabled us to concentrate on operating our business. Your firm clearly showed a level of knowledge and skill that proved to us that the choice we made in securing your services was the correct one.