Greenspan Adjusters International, Inc. (British Columbia) Testimonials

In May, a fire erupted in one of our tank farms in excess of 2 million gallons of tank cooperage, in addition to substantial filtration equipment, critical electrical, refrigeration and process piping infrastructure. Given the magnitude of the loss and our inexperience of handling a claim of this nature, we felt it important to employ the assistance of professionals in this field...After interviewing a number of firms that work in the area of insurance recovery, we selected The Greenspan Co./Adjusters International...We appreciate the manner in which The Greenspan Co./Adjusters International took the lead in handling our claim. It allowed us to focus on running our affairs in the ordinary course of business while The Greenspan Co./Adjusters International worked in the best interest of our company in dealing with the insurance company. Given the outcome of our claim, we would not hesitate to recommend The Greenspan Co./Adjusters International to anyone who needs assistance with an insurance claim

Your sense of fairness and what is equitable in light of our policy coverage was expressed and implemented in a very professional manner. You represented us to insure that we were treated justly. We wanted others treated that way as well and you gave us every assurance this was done. We were reassured by your dispatch in every phase of the claim. You kept it on 'the front burner' and we did not have to worry that the process was not moving. You promptly returned calls and there were no 'it's in the mail' or 'the computer is down' type excuses.

It took a lot of pressure off of me knowing that you were there to work with Hartford's adjuster.

My home and all of its contents was either entirely destroyed or damaged beyond repair by the fire…To lose everything is, I think, by any reasonable measure, a deeply traumatic and incredibly stressful event. One is immediately made homeless, stripped of all measure of comfort and placed into what can only be described as extreme financial and emotional uncertainty…Having one’s day-to-day existence, as well as one’s future, thrust into the hands of a major corporation – insurance companies wield enormous control over the claims process – also is extremely stressful…I actually had never heard the term ‘public adjuster’ until I experienced the fire that destroyed my home…The workload, negotiations, process and technical requirements required by insurance companies in order for a homeowner to recoup a loss of this magnitude is nothing short of overwhelming. The average homeowner has neither the professional expertise nor training to work effectively on his/her own behalf to ensure he or she receives the full claim amount due under terms of the insurance policy…I can say with 100% confidence and knowledge that due to Jessica’s professional ability, intellectual capability and tenacity on my behalf, I received insurance reimbursement far beyond what I would have been able to achieve on my own…She was one of the most customer-focused service providers I have ever met…Every email or phone call I made to her was answered promptly. She also was incredibly patient, kind, and considerate to me on a personal level, offering emotional support for an event that was without a doubt one of the most difficult I have ever faced in my life. She was also an aggressive yet entirely ethical advocate on my behalf…As difficult as this process was, there is no doubt in my mind that the process would have lasted much longer and I would have endured much greater personal and financial hardship had I not had Jessica as my advocate. Jessica Bivens literally helped me reestablish my life.

... a devastating fire destroyed a 10,000 square foot home that our firm was building for a high-value client. The initial shock, together with the loads of information we were receiving from our insurance carrier, was quite overwhelming. We were very well aware of the complicated insurance issues, such as co-insurance penalties, existing structures, actual cash value, and consequential damages that we were facing. Your team was steadfast in its focus and knew exactly what issues were in play throughout the claim. After going through a complicated course of construction loss, we know that no one should handle their own claim without the benefit of guided experience. Would we do it again should the need arise? You bet we would...

After spending some brief time with representatives of The Greenspan Co./Adjusters International, I realized that it was in the best interest of the insured to have good representation. I was under the impression that our insurance company would provide such representation. But it didn't take long to find out that the carrier doesn't always act in such a manner. The Greenspan Co./Adjusters International provided a tremendous relief to the paperwork and accounting burden that comes with any substantial loss. They are extremely knowledgeable about claims processing, adjustment, policy coverage, and limits. They were always available for consultation, and provided documented correspondence and adjustment accounting for the insured's records, and were even more diligent in getting proceeds checks written in a timely fashion.

We initially attempted to deal directly with our insurance company in presenting them our business interruption claim, but ran into some very significant problems in that the insurance carrier did not see fit to agree with our presentation and as a matter of fact, offered us a very low dollar sum to settle our claim. Fortunately, we were advised to consult with your office and as a result of that consultation, we were able to settle our matter at a most agreeable figure.

You put us in the best light with the insurance companies and were able to collect our losses AND allowed us to hang on to the damaged stock so it did not get into the market place and possibly damage our good names and reputations.