Greenspan Adjusters International, Inc. (British Columbia) Testimonials

I would like to point out that even though we have an extremely capable risk management staff, we are not staffed here or in operations with the personnel required to address large claims. The services you provide added value and were deserving of the fees.

We cannot thank The Greenspan Co./Adjusters International enough for the time and effort they put into our claim. We would recommend their services without hesitation.

As you are well aware, after our serious fire, we were extremely confused and unfamiliar with the necessary procedures to deal with our insurance carrier. Right from the start we received compassionate, intelligent advice from all the members of your organization and felt during the past five months of uncertainty, that we were in the best of hands.

In a prompt and professional manner you took charge of the job and did much to relieve our fears about settling matters from such a great distance. The size of the settlement from our insurance company was also much larger than our hopes and expectations. You have done more than earn your modest fee.

Wendy and I didn’t go into our first-ever meeting with a public adjuster without reservation and skepticism. How would Adjusters International deal with my insurance company? What would AI do to look out for my family’s needs? What is AI’s fee, and how can I possibly rebuild my home knowing that a portion of my settlement would go to a public adjuster? There was so much I didn’t understand, so much to learn, and on top of that Wendy and I had full-time jobs and six children to raise. Jessica Bivens answered my questions with confidence and an assertiveness that told me she would not be trampled on by our insurance company. At the same time she outlined, with sensitivity, where our family would be going from here in setting up housing, replacing items, requesting advances and otherwise making our family comfortable in a difficult situation. After several days of thought and prayer my relationship with AI and Jessica began...In the end, Wendy and I are so grateful that we went with AI. Jessica Bivens is an asset to the company, and she’s become a true friend. We are in our new home, have replaced our furniture and other property, and things are finally beginning to feel normal again. I have no doubt that Adjusters International has done for us what we would not have been able to do for ourselves. If anything, we would have become so frustrated with the process of dealing with our insurance company that we would not have received what we were entitled to. Thank you for relieving our fears and for helping us reclaim our home.

Our hotel in Seaside, Oregon, suffered a severe windstorm loss in December 2005. We were overwhelmed by the extent of damage and the lack of any help from our insurance company. At the onset the insurer’s adjuster stated that the damage was less than $10,000, which was below our policy deductible, and simply closed their file. We were unsure of hiring a public adjuster at first. We were very fortunate to have found your firm to help us. Your team did a wonderful job of properly investigating, measuring, and negotiating the loss…With your hard work we were able to settle the building claim for several million dollars, which was the right amount that we were owed to restore the hotel back to its pre-loss condition…The fee we paid of almost $250,000 was well earned and more than likely much less than legal representation would have cost on our own.

In an age when so many companies don’t seem to care about customer service anymore, The Greenspan Co./Adjusters International did everything they claimed to do with a smile.

Not only were you thorough and knowledgeable about the asset listing and the prices, but you were kind, patient, and understanding…I particularly want to point out that you seem to know when Kathy was getting exhausted by the process and called a ‘break’ at that point. Your timing was excellent, and it enabled Kathy to get through a very emotional process without collapsing. I am impressed and amazed at your tenacity and your understanding.