Greenspan Adjusters International, Inc. Testimonials

...Not knowing where to turn, I called John Garamendi, former Insurance Commissioner of California and currently a U. S. Congressman. John, without hesitating, told me to call you. Looking back I know two things: 1) I cannot thank John enough for the recommendation and, 2) it is the best decision we ever made and the claim was concluded and paid in the total sum 4.5 times greater than Travelers original offer!

Then I spoke to Douglas Lavine of The Greenspan Co./Adjusters International. He seemed knowledgeable and sincere. He took the time to explain exactly what services his company would provide... He provided me with local references and the names of other organizations (including Unions) that he had worked with... The fire took place on December 12. By March 15 we were pleasantly surprised by the settlement The Greenspan Co./Adjusters International had negotiated on our behalf.

In your role as consultant to the National Park Service, your expertise was invaluable in allowing us to work through each step of the long and detailed process and to feel confident that we have protected the public interest as we arrived at a final insurance settlement of $7.5 million which we feel is fair and just. I was very impressed by the expertise you brought to bear on the claim and soon came to realize that we, with your help, would be actively involved in the adjustment process. You provided information and perspective that allowed us to review case law, weigh options, and shift approaches to aspects of the claim in order to reach a more beneficial yet fair settlement. I have also come to respect your ability to participate and communicate fully on a technical and professional level and yet be able to translate, in clear and concise yet understandable terms, the technicalities of the profession to those of us not immersed in the intricacies. The summaries and explanations of all aspects of the loss adjustment you prepared were well done and served as the basis for National Park Service approval of the insurance settlement.

Thank you for your efforts in helping Noyo Harbor District recover from the damages caused by the devastating tsunami that hit Japan in March 2011. We knew that the measurement of the damage as well as the claims handling was beyond our expertise. You immediately formulated a team of experts…to assist in the evaluation and measurement of the claim. The insight from your team was instrumental in the settlement. We thought our insurance company would help us and work with us to pay for the property damages in a timely fashion. Regretfully, the help expected from them was not forthcoming…The insurance company never worked with us through the process and set up roadblocks at every step of the way. The level of expertise from your team allowed us to navigate through the minefield of issues. The original measurement of the carrier was approximately $670,000. Our ultimate recovery of almost $2.2 million was well in excess of the carrier’s offer. ..We happily paid your fees as the results were worth the investment.

I have always believed that we are intelligent people with a good dose of common sense and business sense, we have a combined 81 years of professional law enforcement employment, we have owned our own businesses, and we have accomplished higher education degrees and raised a family. I was reluctant to talk to an independent adjustment representative. I felt we could probably handle all the required paperwork and rebuild without major complications despite working long hours and having lengthy commutes. I was entirely wrong. We would not be where we are in our recovery today without the assistance of Bruce Tibert and his team of professionals. I could go on for pages abut all the things they knew that we did not, but instead, I will tell you that if you make the very wise decision to seek the assistance of an independent adjustor, you will find no better team than The Greenspan Co./Adjusters International.

...until we had a big fire, we were an asset to them. We became a liability. Perhaps the facts illustrate the point best... Travelers initially estimated our building loss at $2.8 million. You settled it for $6.4 million plus $770,000 for code upgrades... Travelers initially evaluated our personal property at just over $750,000. You settled our personal property claim for $1.9 million... It is clear to us that you and your firm serve the community well. Your interests are aligned with those of your clients. Yes, you get paid handsomely, but you earn it and deserve it when you retain results like you did for us.

...I thought that the insurer would treat us fairly and pay the right amount so we could rebuild the property. …Relatively quickly in the process I realized that the insurance company was going to drag its feet and find ways to reduce the amount owed. I am glad I retained your services to help.…Your tremendous efforts resulted in an amount more than double of what the insurance company initially offered. Without your efforts, I shudder to think of the result. And, the cost of your services was well worth it. …Rest assured, I wholeheartedly recommend you and your firm.

As you know, the fire damage at our Fresno High School was extensive in terms of physical impact, costs ($2.3 million) and subsequent issues related to DSA, mold, and ADA concerns. The Greenspan Co./Adjusters International did an admirable job in keeping the claim on track and aggressively pursuing all claim dollars we believed were entitled to us.... As a result of your personal perseverance, ability to decipher reports and preparation of supporting documentation, you were able to fully and accurately present our claim in the most positive manner. Your attention to detail was key in allowing us to secure an additional $900,000 above what was originally estimated for the claim.