Apartment Building & Strata Property Claims Checklist You’ve moved from the asset side of your insurance company’s ledger (paying premiums) to the liability side of their ledger (you get paid by them for your damages).

Review the bullet points below. Make sure you fully understand the meaning of each one before you move forward. Feel free to reach out to us for a no-cost discussion of your claim.

• Is there coinsurance in your policy?
  • If there is, what does it mean?
  • If there is, did your insurance adjuster tell you? If not, why not?
  • How is coinsurance calculated on replacement cost? On actual cash value?
  • Properly managing coinsurance can prevent disaster. Not properly managing coinsurance can put you out of business!
• Asbestos and lead containing materials can have a major impact on your claim. Make sure they are addressed properly to avoid future liability issues.
• Are your continuing property management fees covered?
• Hazardous materials such as asbestos and lead can be expensive to address. You want to make sure your insurance carrier does not cut corners when addressing this issue.
• Accessibility requirements. What does it mean to you? Your claim?
• What is your broker/agent’s role?
  • Will they be adjusting the claim?
  • How many claims have they handled?
  • Will their role be active or passive?
  • What is their background in construction?
  • When faced with supporting your position or the insurance company’s, where will they stand?

We know that there can be many interests involved in multi-family dwellings. In stratas, there are the unit owners, the strata corporation and the management company. Apartment buildings may involve limited partners, general partners and property managers as well. Our public adjusters manage the entire recovery process. We know how to anticipate, and to minimize, the problems that stem from having so many decision makers involved in a claim. Our team of experts will:

• Devise a strategy that addresses the interests of owners, tenants, and property managers alike.
• Act as a conduit of all communications between stakeholders, including owners, policyholders, and the varying insurance companies.
• Speed up the claims process to get residents back in their units faster.

Our focus during the insurance claim process is on the well-being of all the stakeholders, and it stays that way until the building, and every unit, is back in pre-loss condition. We have years of experience in handling multi-family complex claims and we have a long list of satisfied clients who put their trust in our expertise. We are proud to put you in touch with our references. Chances are, you will recognize many of them. Read what they wrote us. After all, who really knows better than someone you know who has been through it before?

For decades, building owners, stratas and property managers facing property damage have turned to Greenspan Adjusters International, Inc. to help them rebuild their businesses. As public adjusters, we work for you, advocating on your behalf, and never for insurance companies.

Would you go to court without a lawyer? Or run a business without an accountant? Recovering from a disaster can be difficult and overwhelming. Add to this a complex insurance policy with vague language, coverage questions, and the need to prove every detail of your loss to the insurance company. It soon becomes clear that you could use experts at your side.

Public adjusters are the only category of insurance adjuster who work exclusively for you, the policyholder. With a staff that includes licensed public adjusters, building estimators, inventory specialists, attorneys and accountants, we have the resources and expertise to help you get everything you are owed under the terms of your insurance policy. We bring local knowledge and a strong commitment to personalized client service to each and every property insurance claim.

Frequently, insurance companies use independent building consultants to prepare bids. Who are these consultants? Who are they working for? Do they only work for insurance companies? Why this should be a red flag.

• Bylaw Coverage is very important when rebuilding after a fire. How does your coverage address code upgrades? Green building upgrades? If your coverage is limited, is there anything you can do about it?
• In a strata property, where does the individual owner’s responsibility end and the strata corporation’s responsibility begin?